Frequently Asked Questions

THE QUESTIONS:

• Why is there 'image Copyright Goodies4Crafts.com' (or similar) on all images?
• I enquired about something. Why didn't you reply?
• What is the shopping cart?
• Can I take items out of my shopping cart ?
• Do I need a password, or have to 'Log in' ?
• My order is to be delivered in an EC country, how do I settle the VAT?
• If delivery is outside the EC, how do I settle the VAT and customs duties?
• How can I check on my order status or past orders?
• What if I want to ask a question before buying something?


THE PRODUCTS

• Have you got a paper catalogue?

ORDERING

• How long before I receive my order?
• How can I pay for my order?
• What cards are accepted?
• Do you deliver world wide?
• Can I visit your shop?

THE SECURITY

• Is payment by credit card on internet safe?
• Is your site secure to take credit cards?

CONFIDENTIALITY POLICY

• What is your confidentiality policy?

SHIPPING AND PACKAGING

• What countries do you deliver to?
• If I am not in on the delivery day, what happens?
• How will my order be packed for transport?
• What are the Shipping costs?

RETURNS

• Can I return an item that I have bought?

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THE ANSWERS:

THE SITE:  Top
• Why is there 'image Copyright Goodies4Crafts.com' (or similar) on all images?

This is to prevent 'Hotlinking' and theft of images. It happens regularly and has forced us to watermark every image. Obviously this is not on the items we send you :-).

• I enquired about something. Why didn't you reply?

We reply to every email. The problem we have, is that some of them get returned undeliverable, as the email address of the enquirer has been entered incorrectly by the person asking the question. The enquiry will still come to us, but when we reply, it cannot get anywhere, as the email address is wrong. Please double check your email address when sending us an enquiry.

The code that makes the verses pop up for you to read gets confused with these and so we have to leave them out. We are trying to find a better way to do this. Be assured that all the correct formatting and grammar will be used in the verses we print

• What is the shopping cart?

Buying on the internet is practical, very fast and secure. The shopping cart (basket) enables you to select the products you want during your visit to Goodies4Crafts and also to remove them (or increase) their number. The shopping cart automatically calculates the total amount of your order so that you can see exactly what you have and how much you have spent. When you have finished, you can check the cart contents and proceed to the Checkout.

• Can I take items out of my shopping cart?

Yes, just click on the 'Delete' link on the right of each product.

• Do I need a password or have to 'Log in'?

We give you two options if you are a new customer - The first option you do not have to use a password or Log in. Then, if you return at another time, you go through the same process of filling in all your details.
The second option requires a password - BUT- this then allows you more flexibility! You only need to use your email address and password when you come back for more (and we hope you do!:-), you can track all of your orders and look over them in your own Customer Area.

• My order is to be delivered in an EC country, how do I settle the VAT?

I am not VAT registered, so there is no VAT to settle.

• My order is being delivered outside the EC, how do I settle VAT and customs duties?

Customs duties are your responsibility. As you reside outside the EU you are not liable to EU VAT and I am not Vat registered.

• How can I check on my order status or past orders?

If you chose to make an account when purchasing something, you can go to your Account

• What if I want to ask a question before buying something?

There is an 'Ask a Question' button on each page, which will automatically send the product information along when you fill in the form. You can also Email your question from our Contact Us page, telephone, or send a letter by snail mail.

THE PRODUCTS  Top
• Have you got a paper catalogue?

No, sorry.

ORDERING   Top
• How long before I receive my order?

Orders are taking between 7 to 10 working days. All Handmade Cards and Personalised gifts are sent by Royal Mail First Class post.

• How can I pay for my order?

Online, you have the choice of Paying by Debit or Credit card, securely, paying by cheque, paying by Google Checkout, or paying by Paypal.

Paying by cheque, (the order will not be started until the cheque arrives.)

Over the telephone.

• What cards are accepted?

Most cards including American Express and Electron. International country specific cards are not taken.

• Do you deliver world wide?<

Yes!

• Can I visit your shop?

We are a mail order concern, and as such, have no shop front you can visit.


THE SECURITY  Top
• Is payment by credit card on internet safe?

As soon as the time comes to give your credit card number, the site is automatically secured. You can verify that it is secured either by looking at the address at the top, the http:// changes to https://, or to the key on the screen which becomes complete or the padlock which is closed, depending on the browser that you use. These are displayed in a little window at the bottom of your screen.

• Is your site secure to take credit cards?

We use SSL technology, which is extremely secure. Securing payment on our site means encrypting information so that only you and us may read it. Sending encrypted information on-line is as secure as transmitting by telephone or fax. For maximum security, we do not store your card number online - ever.


CONFIDENTIALITY POLICY  Top
• What is your confidentiality policy?

All information that you supply is exclusively for internal use in order to meet your order. This information will not, under any circumstances, be sold or forwarded to an outside body.


SHIPPING AND PACKAGING Top
• What countries do you deliver to?
  • All UK- Jersey, Guernsey, Isle of Man, Northern Ireland
  • Australia
  • Austria
  • Belgium
  • Canada
  • Cyprus
  • Denmark
  • Finland
  • France
  • Germany
  • Gibralter
  • Greece
  • Southern Ireland
  • Italy
  • Luxenburg
  • Netherland
  • Newzealand
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • USA
• If I am not in on the delivery day, what happens ?

When an order leaves our premises, we lose control of it and the Royal Mail take over. Most of our cards will fit through a letterbox, but boxed cards and gifts too large to fit through will not be delivered. Royal Mail's normal policy is to leave a card through your letter-box with instructions on how to receive your order.

• How will my order be packed for transport ?

All our products are packed to ensure that you receive them in good order.

• What are the Shipping costs?

Shipping costs are calculated when you put your delivery address details in.

RETURNS  Top
• Can I return an item that I have ordered ?

If the product is damaged or it is not what you ordered, then it will be replaced free of charge. If you have just changed your mind, we will only refund the amount minus a small handling fee. You would have to pay for the return postage and ensure it was packaged in the correct packaging. We will issue a refund when we receive the product undamaged.

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