This is a small family run business but we are required to provide a 'Legal bit'. This is it!
Policy: It has always been Goodie4Crafts policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Supply: We undertake to supply you with the goods described in these Web Pages by the date that reasonable. If you have an urgent order it is always advisable to discuss your requirement on the telephone 0560 2562 263. Unless we have specifically agreed otherwise, delivery will be as soon as possible and dependent on stock levels, although we hope to deliver within 2 weeks or sooner.
Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We may also email you regarding your order.
Delivery: Obviously you the customer recognise that we do rely on Royal Mail's postal service for UK deliveries and International deliveries to perform the 'contract'. Please note that once we have posted your order, it is in the hands of the Royal Mail. If your order does not arrive at all, we will re ship your order out (within a reasonable timescale as, although we post everything 1st class post UK, the Royal Mail does not guarantee next day delivery and can (although rarely) take 4-5 days to deliver, so we ask for your understanding), although in International deliveries, there is a 4 week time lag that Royal Mail ask us to wait until claiming non delivery.
Guarantee: We feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Refunds: In the event of loss, or dissatisfaction with the product supplied and a replacement is not acceptable, the goods will need to be returned and a full refund will be sent. If initial payment was by Credit/Debit Card, then the refund will be made back to your Credit/Debit Card Company. Our major concern is to maintain our happy relationship with you our customer.
Payment: We offer secure methods of payment with Paypal and our own secure Payment process. Paypal option can be used with or without a Paypal account.
VAT: We are not Vat registered
Complaints: Clearly we would take any complaint very seriously and would expect to contact you almost by return. We would expect to hear from you within a reasonable timescale after delivery of your order.
Canceling an order: If we have not started, or posted your order, you can cancel. This does not affect your statutory rights.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund.
Law and Jurisdiction: Any contract for your purchase from Goodie4Crafts is governed by and has to be interpreted under the Law of England, and you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.
(Sorry, have struggled to find more sympathetic wording on this point without success, I fear)
Final Note: We are a company that believes in giving the customer the best service we can, and we have always enjoyed an open and trusting relationship with our existing customers, so it hurts us to have to write down what has just been mutually understood between us over so many years.
Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with us. Please ring 0560 2562 263
Kindest Regards
